1. We will always refund the money for the canceled order. But we do not return them, and ordered the payment system, which performs the return operation directly. According to the technical regulations, from the moment of our orders before the actual enrollment can take up to five (5) banking days

2. If you have not received SMS for enrollment - it does not mean anything. In some cases, SMS does not come, but the money has yet to credit-card. Therefore, check the bank statement - in the office, through the Internet ....

3. In most cases, the amount that was paid when ordering and returns that are different - look for a smaller amount.

4. If you have many cards - check how it carried out the payment cards (the money can only be returned to it).

5. You're all checked out, but the money is not still there? Email us ( ticket@bus.com.ua ). Describe your problem, be sure to include your order number. The letter attach scan (full screenshot) bank statement for the period from the date of cancellation of the order before being referred to us. The availability of these data makes it possible to claim the payment system and begin technical investigation procedure - 100% cases the money is returned to the client.